Terms of Service
1. Parties and scope
These terms govern your use of [EXTENSION NAME] (the "Extension"), published on Zoho Marketplace by Sébastien Blache, an independent business owner (micro-entrepreneur) based in France, SIRET [SIRET – to be added] ("we", "us"). The Extension is intended for business use only. By installing it, you accept these terms on behalf of your organization.
2. The Extension
The Extension adds features to your Zoho CRM account, described in its Marketplace listing and documentation. It runs within Zoho's platform and requires an active Zoho CRM subscription in an edition that supports the features you enable. Features may be added, changed or removed over time.
3. Subscription, trial and payment
The Extension is offered under the plan, price and trial period shown on its Zoho Marketplace listing. Subscriptions, billing, taxes and refunds are handled by Zoho Marketplace under Zoho's terms. We do not collect payment details.
4. Acceptable use
You agree not to: reverse engineer or copy the Extension for redistribution; use it to break the law or Zoho's terms; or attempt to interfere with Zoho's platform. You remain responsible for the data in your CRM, for your users' actions, and for the legal compliance of your own website and forms, including cookie consent for any tracking snippet you place on your site.
5. Your data
Your CRM data remains yours. How the Extension handles data is described in our Privacy Policy.
6. Support
Support is provided by email at seb.blache.dev@proton.me, in English or French, on business days, on a reasonable-efforts basis. There is no guaranteed response time or availability level.
7. Intellectual property
We keep all rights in the Extension, its code and its documentation. Your subscription grants you a non-exclusive, non-transferable right to use it in your Zoho CRM account for the duration of the subscription.
8. Warranty and liability
The Extension is provided "as is". We aim for reliable operation, but we do not warrant that it will be error-free or uninterrupted, or that it will fit a particular purpose, to the extent permitted by law. It depends on Zoho's platform, whose changes or outages are outside our control. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the Extension during the 3 months preceding the claim, and we are not liable for indirect losses such as lost profits or lost data. You should keep your own backups of your CRM data. Nothing in these terms limits liability that cannot be limited by law.
9. Termination
You may stop using the Extension at any time by uninstalling it or cancelling your subscription on Zoho Marketplace. We may suspend or end access if you seriously breach these terms, or discontinue the Extension, with reasonable notice through the Marketplace listing or by email.
10. Changes to these terms
We may update these terms. The date at the top shows the latest version. If you keep using the Extension after a change takes effect, you accept the updated terms.
11. Governing law
These terms are governed by French law. Any dispute that cannot be settled amicably falls under the courts of Nanterre, France, without prejudice to any mandatory rules protecting you.