Privacy Policy
1. Who we are
[EXTENSION NAME] (the "Extension") is published on Zoho Marketplace by Sébastien Blache, an independent business owner (micro-entrepreneur) based in France ("we", "us"). SIRET: [SIRET – to be added].
Contact for any privacy question: seb.blache.dev@proton.me
2. Summary
The Extension runs inside your own Zoho CRM account. We do not operate any server that receives, stores or processes your CRM data or your customers' personal data. We do not use advertising or analytics trackers.
3. How the Extension works with your data
- Inside your Zoho CRM. The Extension reads and writes records in your CRM (for example deals, activities, tasks and users) only to provide the features you enable. This processing takes place within Zoho's infrastructure, in the data center of your Zoho CRM account.
- Settings. The settings you choose (for example inactivity thresholds) are stored in your own Zoho CRM account.
- No transfer to us. The Extension does not send your CRM data to us or to any third party other than Zoho.
- UTM tracking snippet (if you enable that feature). The snippet you add to your website reads campaign parameters from the page address (such as utm_source) and may store them in a first-party cookie in your visitor's browser, in order to fill hidden fields of your Zoho CRM web form. The data goes from your visitor's browser to your Zoho CRM, never through our systems. You are responsible for informing your visitors and, where required, obtaining their consent for cookies on your website.
4. Roles under data protection law
For the personal data contained in your Zoho CRM, you are the data controller. Zoho is your service provider. Because we do not host or access that data, we do not act as your processor for it. If this ever changes, we will update this policy and inform you before any such processing begins.
5. Data we do process
If you contact us (for example by email for support), we process the information you send us, such as your name, email address and the content of your message, in order to answer you. The legal basis is our legitimate interest in providing support and, where applicable, the performance of our contract with you. We keep support correspondence for up to 3 years after the last exchange, unless the law requires otherwise.
Billing and subscriptions for the Extension are handled by Zoho Marketplace. We receive only the information that Zoho shares with us about your subscription.
6. Third parties
The Extension is hosted and distributed by Zoho. Zoho's own privacy policy applies to your use of Zoho services: zoho.com/privacy.html. Our support email is provided by Proton AG (Switzerland).
7. Your rights
Under the GDPR you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability, with respect to the data we hold about you (section 5). Write to us at the address above. You may also lodge a complaint with your data protection authority; in France, the CNIL (cnil.fr).
8. Uninstalling the Extension
You can uninstall the Extension at any time from your Zoho CRM. We hold no copy of your CRM data. Fields, records or settings created in your CRM by the Extension remain in your account under your control until you delete them, unless the Extension's documentation says otherwise.
9. Children
The Extension is a business tool and is not directed at children.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version. Material changes will be announced in the Extension's listing or by email to the contact address registered with Zoho Marketplace.